FAQS

 Free Aus shipping
over $99

 Designed by Mulga
Sydney, Australia

 International Shipping Flat Rate $30 AUD

Frequently Asked Questions + General Information

Does Mulga do private commissions?

PLEASE NOTE: Mulga is now fully booked for private commissions for the remainder of 2022. You can still email Mulga directly for quotes for live painting events, murals and collaborations mulga@mulgatheartist.com.au

To speed up the quoting process please include as many details as possible (photos, measurements, location and what you would like painted).

Do you have a physical shop?

No unfortunately we are only online, we have FREE shipping for orders over $99 in Aus.

How much is Shipping?

Aus orders: FREE shipping for orders over $99. And $9 flat rate shipping for orders under $99, includes tracking and insurance.

International orders: $30 flat rate shipping (Original artworks international Shipping is $150 flat rate). If you are ordering from Japan please order direct from Mulga the Artist Japan via www.mulgatheartist.net

Please note that some international customers may be required to pay sales tax, duty and/or customs charges depending on your location and your countries laws and regulations. Mulga the Artist is not responsible for any additional taxes or customs charges in relation to your order. If you are unsure please contact your local customs office to clarify how your order could be affected.

How long does Shipping take?

*PLEASE NOTE: ORDERS PLACED AFTER 7/4/22 WILL BE SHIPPED 21/4/22 AS OUR ONLINE STORE IS TAKING A SHORT BREAK**. Orders are shipped from our studio in Sydney within 1-3 business days via Australia Post Parcel Post. All orders include end to end tracking and you will receive a tracking link to track the progress of your order. Australia Post estimates 2-10 days shipping time for Australian orders (Please note this can vary due to covid restrictions and during busy shipping periods).

International orders can take from 2-4 weeks to arrive depending on your location.

Can I exchange my order if its not right?

Yes we happily exchange within 30 days (excludes custom orders*), please ensure the item/s are in original condition, unworn, unmarked, unwashed with all original tags attached. Your return must meet these requirements and be in re-saleable condition to be eligible for an exchange.

If your unable to find a suitable product at the time to exchange, we offer a credit note for the value of your return valid for 12 months that can be used in store or online. Unfortunately we are unable to offer refunds.

* We are unable to exchange on custom orders such as giclee art prints and any other custom item orders as they are made specifically to order for you, if you have any questions please feel free to contact us.

What is your Privacy Policy?

Mulga the Artist is dedicated to keeping your details private and secure. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.