FAQS

 Free Aus shipping
over $99

 Designed by Mulga
Sydney, Australia

 International Shipping Flat Rate $35 AUD

Frequently Asked Questions + General Information

Does Mulga do private commissions?

Yes he does! you can email Mulga directly for quotes for commissions, murals, live painting events, school workshops and collaborations mulga@mulgatheartist.com.au

To speed up the quoting process please include as many details as possible (photos, measurements, location, timeline and what you would like painted).

Do you have a physical shop?

No we are currently only online, we have FREE shipping in Aus for orders $99 and over. If you have any questions about products or sizing please contact us and we will be happy to assist you.

How much is Shipping?

Aus orders: FREE shipping for orders over $99. And $9 flat rate for orders under $99, includes tracking and insurance.

International orders: $35 flat rate shipping (Original artworks international Shipping is $150 flat rate). If you are ordering from Japan please order direct from Mulga the Artist Japan via www.mulgatheartist.net

Please note that some international customers may be required to pay sales tax, duty and/or customs charges depending on your location and your countries laws and regulations. Mulga the Artist is not responsible for any additional taxes or customs charges in relation to your order. If you are unsure please contact your local customs office to clarify how your order could be affected.

How long does Shipping take?

Orders are shipped from our studio in Sydney within 1-3 business days via Australia Post Parcel Post. This excludes framed prints and canvases, which take approximately 2-3 weeks to arrive from your order date as they are custom made to order.

International orders can take from 2-4 weeks to arrive depending on your location.

Can I exchange my order if its not right?

Yes we accept returns/exchanges on items within 30 days of purchase (excludes prints, framed canvas and other custom order items**). Full-price items are eligible for a refund or exchange, for sale items we offer exchange or credit note. To be eligible for return or exchange please ensure the item/s are in original condition, unworn, unmarked, unwashed with all original tags attached. Your return must meet these requirements.

** We are unable to accept returns on giclee art prints, framed art prints and limited edition custom canvases and any other custom item orders as they are made specifically to order for each customer.

What is your Privacy Policy?

Mulga the Artist is dedicated to keeping your details private and secure. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.