FAQS

 For all Order
Enquiries E-Mail Sarah

 Designed by Mulga
Sydney, Australia

 Free standard shipping
on all orders over $99

 International Shipping Flat Rate $30 AUD

Frequently Asked Questions + General Information

Does Mulga do private commissions?

Yes he does, you can email Mulga direct for a quote for private commissions, live painting events, murals and collaborations mulga@mulgatheartist.com.au

To speed up the quoting process please include as many details as possible (photos, measurements, location and what you would like painted).

How much is Shipping?

**PLEASE NOTE WE WILL BE TAKING A SHORT BREAK 9/1/22-16/1/22 ORDERS PLACED IN THIS TIME WILL BE SHIPPED 17/1/22** Australian orders: FREE shipping for orders over $99. And $9 flat rate shipping for orders under $99, all parcels include tracking and insurance. FREE shipping on all original Mulga artworks Australia wide. EXPRESS is $20 Flat rate in Aus

International orders: $30 flat rate shipping (Original artworks international Shipping is $150 flat rate). If you are ordering from Japan please order direct from Mulga the Artist Japan via www.mulgatheartist.net

Please note that some international customers may be required to pay sales tax, duty and/or customs charges depending on your location and your countries laws and regulations. Mulga the Artist is not responsible for any additional taxes or customs charges in relation to your order. If you are unsure please contact your local customs office to clarify how your order could be affected.

How long does Shipping take?

Orders are shipped from our studio in Sydney within 1-3 business days via Australia Post Parcel Post. All orders include end to end tracking and you will receive a tracking link to track the progress of your order. Australia Post estimates 2-10 days shipping time for Australian orders (Please note this can vary due to covid restrictions and during busy shipping periods).

International orders can take from 2-4 weeks to arrive depending on your location.

Does my order come with tracking?

Yes end to end tracking is included with very order, once your order has been shipped, you will receive an email and/or text message with your tracking details. If for some reason you have not received a tracking number for your order please just let us know and we can chase it up for you.

Can I exchange my order if its not right?

Yes we happily exchange within 30 days (excludes custom orders*), please ensure the item/s are in original condition, unworn, unmarked, unwashed with all original tags attached. Your return must meet these requirements and be in re-saleable condition to be eligible for an exchange.

If your unable to find a suitable product at the time to exchange, we offer a credit note for the value of your return valid for 12 months that can be used in store or online. Unfortunately we are unable to offer refunds.

* We are unable to exchange on custom orders such as giclee art prints and any other custom item orders as they are made specifically to order for you, if you have any questions please feel free to contact us.

What is your Privacy Policy?

Mulga the Artist is dedicated to keeping your details private and secure. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalise your shopping experience with us.

Ask us a Question

Please email us if there is anything we can help you with using the form below.